Privacy Policy

This privacy notice for MyOsteopathy Ltd ('Company', 'we', 'us', or 'our') describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you visit our website at myosteopathy.io, use our mobile application, or engage with us in other related ways including sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@myosteopathy.io.

Summary of Key Points

What personal information do we process?: When you visit, use, or navigate our Services, we may process personal information depending on how you interact with MyOsteopathy Ltd, the choices you make, and the products and features you use.
Do we process any sensitive personal information?: We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we receive any information from third parties?: We do not receive any information from third parties.
How do we process your information?: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
How do we keep your information safe?: We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights?: Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights?: The easiest way to exercise your rights is by visiting myosteopathy.io/contact or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include:

Names, phone numbers, email addresses, mailing addresses
Job titles, usernames, passwords, contact preferences
Contact or authentication data, billing addresses
Debit/credit card numbers

Sensitive Information

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: health data and financial data.

Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice at stripe.com/en-gb/privacy.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and other technical information.

Log and Usage Data.: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, including your IP address, device information, browser type, and activity in the Services.
Device Data.: Information about your computer, phone, tablet, or other device you use to access the Services, including your IP address, device identification numbers, location, browser type, hardware model, and operating system.
Location Data.: Information about your device's location, which can be either precise or imprecise. You can opt out of allowing us to collect this information by disabling the Location setting on your device, however some aspects of the Services may not function as a result.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

Account creation and authentication.: We may process your information so you can create and log in to your account, as well as keep your account in working order.
Delivery of services.: We may process your information to provide you with the requested service.
User support.: We may process your information to respond to your enquiries and solve any potential issues you might have with the requested service.
Administrative communications.: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
Order fulfilment.: We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
Marketing communications.: We may process your personal information for marketing purposes in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
Fraud prevention and security.: We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
Usage analytics.: We may process information about how you use our Services to better understand how they are being used so we can improve them.

3. What Legal Bases Do We Rely On?

The GDPR and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following:

Consent.: We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time by contacting us.
Performance of a Contract.: We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract.
Legitimate Interests.: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your rights and freedoms. This includes sending information about offers and discounts, personalised advertising, analysing how our Services are used, and diagnosing problems or preventing fraud.
Legal Obligations.: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, or to disclose your information as evidence in litigation.
Vital Interests.: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than twelve (12) months past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process.

Despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Do We Collect Information From Minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@myosteopathy.io.

9. What Are Your Privacy Rights?

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws, including the right to request access and obtain a copy of your personal information, request rectification or erasure, restrict processing, and in certain circumstances, the right to data portability and to object to processing.

Access & Copy: Request access to and a copy of your personal information.
Rectification: Request that we correct or update your personal information.
Erasure: Request deletion of your personal information from our records.
Portability: Receive your data in a structured, machine-readable format.
Restriction: Request that we restrict the processing of your personal data.
Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

Opting out of marketing

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in emails we send, or by contacting us directly. You may still receive service-related messages necessary for the administration of your account.

Account Information

You can review or change information in your account at any time by logging into your account settings. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or the UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

If you have questions or comments about your privacy rights, you may email us at info@myosteopathy.io.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you in a revised version of this privacy notice.

11. Do California Residents Have Specific Privacy Rights?

Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83 ('Shine The Light' law) permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes.

If you are under 18 years of age, reside in California, and have a registered account with our Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal, please contact us using the information provided below and include the email address associated with your account and a statement that you reside in California.

12. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated 'Revised' date and will be effective as soon as it is accessible.

If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at info@myosteopathy.io or write to us at:

Company: MyOsteopathy Ltd
Address: The Spinney, Rectory Lane, Birmingham, England, B36 9DH
Email: info@myosteopathy.io

14. How Can You Review, Update, or Delete Your Data?

You have the right to request access to the personal information we collect from you, change that information, or delete it.

To request to review, update, or delete your personal information, please visit: myosteopathy.io/contact.

Legal

Privacy Policy

Get started